Our returns process is in line with Australian Consumer Law.

• We do not have a change of mind return policy
• If however, a product is faulty, unsafe, or does not match the description or sample, you have the right to a repair, replacement, or refund
• The return or remedy must be sought within 14 days of purchase
• Proof of purchase must be provided
• If a fault is major, you can choose a refund or replacement. For minor faults, the business can choose to repair the item

If you require more consumer information, please go to the ACL website here https://consumer.gov.au/consumers/for-consumers

Changes to the Returns Policy

We reserve the right to update or modify this returns policy at any time. Any changes will be reflected on this page, and customers will be notified via email if the changes
significantly affect their rights or obligations.

Contact Information

If customers have any questions or concerns regarding this privacy policy, they can contact us here or call us on 1300 300 560

Information Collection

We respect your privacy and are committed to protecting your personal data. This privacy statement explains how we collect, use, and safeguard your information when you visit our website.

When a customer contacts us, we may collect relevant details for identity, security, and customer service purposes. When customers give us these details, our database securely stores all customer information in accordance with industry-standard security practices to prevent unauthorised access, use, or disclosure of customer data.

Information we may collect

Name: We collect the customer's full name for identification purposes

Email: We collect the customer's email address to communicate with them and send important updates

Address: We collect the customer's address to ensure accurate delivery of products or services

Phone Number: We collect the customer's phone number for communication purposes and to verify their identity

Payment Information: We collect payment information (credit card details, bank account information) to process transactions securely

Information Storage

All customer information is stored securely in our database. We follow industry-standard security practices to protect customer data from unauthorised access, use, or disclosure.

Information Sharing

We do not share customer information with any third parties unless it is necessary to provide the requested products or services. In such cases, we ensure that appropriate data protection measures are in place to safeguard customer information.

Consent

By using our website and submitting personal information, customers consent to the collection, storage, and sharing of their information as outlined in this privacy policy.

Changes to the Privacy Policy

We reserve the right to update or modify this privacy policy at any time. Any changes will be reflected on this page, and customers will be notified via email if the changes
significantly affect their rights or obligations.

Contact Information

If customers have any questions or concerns regarding this privacy policy, they can contact us here or call us on 1300 300 560